FarmEquip Distributors deals with a high volume of customer inquiries each day. With Deskhero's AI capabilities, the company has automated the process of sorting and categorizing these tickets, leading to faster response times and improved customer satisfaction.
Deskhero's AI also generates suggested replies based on previous tickets and knowledge base articles. This feature has not only quickened the resolution process but also ensured that customers receive consistent and accurate responses.
The AI capabilities of Deskhero have also enriched FarmEquip Distributors' knowledge base. By leveraging OpenAI Embeddings from uploaded files such as policies, manuals, and presentations, the platform creates relevant content for the knowledge base, making it a robust resource for both customers and support staff.
Deskhero's AI uses website scraping to collect valuable data from FarmEquip Distributors' site and other pertinent sources. This data is used to enhance search results and offer more tailored customer support.
In conclusion, Deskhero's AI capabilities have revolutionized FarmEquip Distributors' helpdesk services, resulting in increased customer satisfaction and operational efficiency.
How does Deskhero's AI optimize ticket management?
Deskhero's AI automates the process of sorting and categorizing tickets, leading to faster response times and improved customer satisfaction. It also generates suggested replies based on previous tickets and knowledge base articles, quickening the resolution process.
How does Deskhero's AI enrich the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from uploaded files such as policies, manuals, and presentations to create relevant content for the knowledge base. This makes the knowledge base a robust resource for both customers and support staff.
What is the purpose of website scraping in Deskhero's AI capabilities?
Website scraping allows Deskhero's AI to collect valuable data from the company's site and other pertinent sources. This data is used to enhance search results and offer more tailored customer support.
* This article provides an example of how a fictive company in the Wholesale of agricultural implements industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
