AirFlow Distributors has a vast knowledge base consisting of technical manuals, product specifications, and troubleshooting guides. Managing this information was a challenge before they started using Deskhero.
Deskhero's advanced AI capabilities allow AirFlow to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has made it easier for them to keep their knowledge base updated and organized.
The AI also leverages OpenAI Embeddings from these articles and other sources to find relevant content and generate suggested replies for customer inquiries. This has significantly reduced the time taken to respond to tickets and improved the accuracy of the responses.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find the information they need within the knowledge base. This has led to faster resolution of customer issues and improved customer satisfaction.
Since implementing Deskhero, AirFlow has seen a significant improvement in their knowledge base management and customer support. The platform's AI capabilities have not only streamlined their processes but also allowed their team to handle more complex tasks.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI allows companies to generate knowledge base articles from various file types and even scrape data from their website. It also enhances the search results within the knowledge base, making it easier to find relevant information.
What improvements has AirFlow seen since implementing Deskhero?
Since implementing Deskhero, AirFlow has seen a significant improvement in their knowledge base management and customer support. The platform's AI capabilities have streamlined their processes and allowed their team to handle more complex tasks.
How does Deskhero's AI improve the accuracy of responses to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies for customer inquiries. This improves the accuracy of the responses and reduces the time taken to respond to tickets.
* This article provides an example of how a fictive company in the Wholesale of air conditioners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
