BreezeMaster Wholesalers deals with a high volume of customer inquiries every day. Managing these tickets efficiently was a challenge before they implemented Deskhero.
Deskhero's advanced AI capabilities allow BreezeMaster to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly improved their ability to find relevant content and generate suggested replies for customer inquiries.
The AI also enhances the search results within the platform, making it easier for the support team to find the information they need. This has reduced the time spent on each ticket and improved the accuracy of the responses.
Deskhero's custom fields and structured data lists have allowed BreezeMaster to better organize their tickets. The kanban board feature has also been instrumental in tracking the progress of each ticket and ensuring that no issue is left unresolved.
Since implementing Deskhero, BreezeMaster has seen a significant improvement in their ticket management process and customer satisfaction rates. The platform's AI capabilities have not only streamlined their operations but also freed up their team to focus on other important tasks.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies for customer inquiries. It also enhances the search results within the platform, making it easier to find the information needed to resolve tickets.
What benefits has BreezeMaster seen since implementing Deskhero?
Since implementing Deskhero, BreezeMaster has seen a significant improvement in their ticket management process and customer satisfaction rates. The platform's AI capabilities have streamlined their operations and freed up their team to focus on other tasks.
How does Deskhero help in tracking the progress of tickets?
Deskhero provides a kanban board feature that allows companies to visualize the progress of each ticket. This ensures that no issue is left unresolved and helps in better organization of tickets.
* This article provides an example of how a fictive company in the Wholesale of air conditioners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
