CoolBreeze Wholesale receives hundreds of customer inquiries daily, ranging from technical issues to product availability. Before implementing Deskhero, their customer service team was overwhelmed with the volume of tickets, leading to delayed responses and dissatisfied customers.
With Deskhero's advanced AI capabilities, CoolBreeze can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This has drastically improved their ability to quickly find relevant content and generate suggested replies.
Deskhero's AI also enhances the search results within the platform, making it easier for the support team to find relevant information. This has reduced the time spent on each ticket, allowing the team to handle more inquiries within the same timeframe.
The custom fields and structured data lists provided by Deskhero have allowed CoolBreeze to organize their tickets better, improving their overall workflow. The kanban board feature has also been instrumental in visualizing the progress of each ticket, ensuring nothing falls through the cracks.
Since implementing Deskhero, CoolBreeze has seen a significant reduction in response times and an increase in customer satisfaction. The platform's AI capabilities have not only improved their support services but also freed up their team to focus on other important tasks.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier for the support team to find relevant information quickly.
What benefits has CoolBreeze seen since implementing Deskhero?
Since implementing Deskhero, CoolBreeze has seen a significant reduction in response times and an increase in customer satisfaction. The platform's AI capabilities have improved their support services and freed up their team to focus on other tasks.
How does Deskhero help in organizing tickets?
Deskhero provides custom fields and structured data lists that allow companies to organize their tickets better. The kanban board feature also helps in visualizing the progress of each ticket.
* This article provides an example of how a fictive company in the Wholesale of air conditioners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
