BrewMaster Wholesale receives hundreds of inquiries daily from retailers about product availability, delivery schedules, and special promotions. Managing these inquiries was a significant challenge until they adopted Deskhero. Now, with Deskhero's ticket management system and AI capabilities, BrewMaster can quickly sort, prioritize, and respond to these inquiries.
Deskhero's AI uses OpenAI embeddings to analyze previous tickets and knowledge base articles. This allows the AI to generate suggested replies to common inquiries, significantly reducing the time support staff spend on each ticket. As a result, BrewMaster has seen a 30% reduction in response times since implementing Deskhero.
Furthermore, BrewMaster uses Deskhero's AI to enhance its search results. By analyzing uploaded files like policies, manuals, presentations, and scraped website data, the AI can provide more relevant search results to both customers and support staff. This has improved the accuracy of information provided and reduced the number of follow-up inquiries.
The company also benefits from Deskhero's custom fields and user groups features. They can categorize inquiries by type, urgency, or retailer, making it easier for the support team to manage and respond to tickets. User groups allow BrewMaster to assign specific types of inquiries to the most suitable team members, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have enabled BrewMaster Wholesale to streamline their customer support process, improve response times, and enhance the accuracy of information provided.
How has Deskhero improved BrewMaster's response times?
Deskhero's AI capabilities generate suggested replies to common inquiries, reducing the time support staff spend on each ticket. As a result, BrewMaster has seen a 30% reduction in response times.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes uploaded files and scraped website data to provide more relevant search results to both customers and support staff. This improves the accuracy of information provided and reduces the number of follow-up inquiries.
How does BrewMaster use Deskhero's custom fields and user groups features?
BrewMaster uses custom fields to categorize inquiries by type, urgency, or retailer. User groups allow them to assign specific types of inquiries to the most suitable team members, improving efficiency.
* This article provides an example of how a fictive company in the Wholesale of alcoholic drinks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
