Bullseye Beef Wholesalers, a large-scale beef distributor, was struggling with managing customer inquiries and complaints. They needed a solution that could handle the volume of tickets, provide quick and accurate responses, and manage their extensive knowledge base.
Deskhero's advanced AI capabilities were integrated into Bullseye's system. The AI utilized OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time taken to respond to customer inquiries and improved the quality of responses.
Deskhero's AI also enhanced the search results in the knowledge base. When a customer or a support agent searched for information, the AI used the embeddings to find the most relevant content. This made it easier for customers to find the information they needed, reducing the number of tickets raised.
Furthermore, Deskhero's AI capabilities were used to manage Bullseye's knowledge base. The AI generated articles from Word, PowerPoint, PDF files, and even scraped data from the company's website. This ensured that the knowledge base was always up-to-date and comprehensive.
Overall, Deskhero's AI capabilities have greatly improved Bullseye's customer support services and knowledge management. The company has seen a significant reduction in response times, an increase in customer satisfaction, and improved efficiency in managing their knowledge base.
How has Deskhero improved response times?
Deskhero's AI capabilities generate suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and other sources. This allows support agents to respond to customer inquiries quickly and accurately.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content when a search is made in the knowledge base. This makes it easier for customers to find the information they need.
How does Deskhero manage the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, PDF files, and even scraped data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Wholesale of beef industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
