SteerClear Meat Suppliers, a prominent player in the wholesale beef industry, was facing challenges in managing their growing volume of customer support tickets. They needed a solution that could efficiently manage tickets and provide quick, accurate responses to customer inquiries.
With Deskhero, SteerClear was able to leverage advanced AI capabilities to manage their tickets. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This not only sped up the response times but also improved the accuracy of the responses.
Deskhero's AI also enhanced the search functionality in SteerClear's knowledge base. When a customer or a support agent performed a search, the AI used the embeddings to find the most relevant content. This helped reduce the number of tickets raised by customers who couldn't find the information they needed.
Additionally, Deskhero's AI capabilities were used to keep SteerClear's knowledge base updated. The AI generated articles from Word, PowerPoint, PDF files, and even scraped data from the company's website. This ensured that the knowledge base was always current and comprehensive.
By implementing Deskhero, SteerClear has significantly improved their ticket management and customer support services. They've seen a decrease in response times, an increase in customer satisfaction, and better management of their knowledge base.
How does Deskhero help manage customer support tickets?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This helps manage tickets efficiently and provide quick, accurate responses.
How does Deskhero enhance the search functionality in the knowledge base?
When a search is made in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant content. This helps customers find the information they need and reduces the number of tickets raised.
How does Deskhero keep the knowledge base updated?
Deskhero's AI generates articles from Word, PowerPoint, PDF files, and even scraped data from the company's website. This ensures that the knowledge base is always current and comprehensive.
* This article provides an example of how a fictive company in the Wholesale of beef industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
