Beverage Bazaar receives hundreds of support tickets daily, ranging from order inquiries to delivery issues. The company uses Deskhero's ticket management feature to efficiently organize, prioritize, and respond to these tickets. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent on each ticket.
With Deskhero's custom fields and structured data lists, Beverage Bazaar can categorize and filter tickets based on various parameters like order ID, product type, or issue category. This feature allows the support team to quickly identify and address high-priority issues.
The company also utilizes Deskhero's knowledge base feature, which is enriched by AI-generated articles from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. This comprehensive knowledge base serves as a self-service portal for customers, reducing the load on the support team.
Deskhero's advanced search bar, powered by AI, enhances the efficiency of the support team. It uses OpenAI embeddings to fetch relevant content from the knowledge base, previous tickets, and uploaded files, enabling the team to find solutions faster.
By integrating Deskhero's REST API into their existing systems, Beverage Bazaar ensures seamless data exchange and workflow continuity. The AI capabilities of Deskhero have significantly improved the company's customer support efficiency and customer satisfaction.
How does Deskhero's AI capabilities help in managing support tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets. This reduces the time spent on each ticket and improves response times.
How does the knowledge base feature work?
Deskhero's knowledge base is a self-service portal for customers. It is enriched by AI-generated articles from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data.
What is the benefit of integrating Deskhero's REST API into existing systems?
Integrating Deskhero's REST API into existing systems ensures seamless data exchange and workflow continuity. It allows the company to leverage Deskhero's features without disrupting their existing workflows.
* This article provides an example of how a fictive company in the Wholesale of beverages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
