Thirst Quenchers Inc. deals with a multitude of customer queries and issues daily. To manage this effectively, the company uses Deskhero's ticket management system. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, thereby reducing the time spent on each ticket and improving response times.
Deskhero's custom fields and structured data lists allow Thirst Quenchers Inc. to categorize and filter tickets based on different parameters such as order number, product type, or issue category. This helps the support team to quickly identify and address critical issues.
The company also uses Deskhero's knowledge base feature, which is enriched by AI-generated articles from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. This comprehensive knowledge base serves as a self-help portal for customers, reducing the load on the support team.
Deskhero's advanced search bar, powered by AI, enhances the efficiency of the support team. It uses OpenAI embeddings to fetch relevant content from the knowledge base, previous tickets, and uploaded files, enabling the team to find solutions faster.
By integrating Deskhero's REST API into their existing systems, Thirst Quenchers Inc. ensures seamless data exchange and workflow continuity. The AI capabilities of Deskhero have significantly improved the company's helpdesk efficiency and customer satisfaction.
How does Deskhero's AI capabilities help in managing support tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This reduces the time spent on each ticket and improves response times.
How does the knowledge base feature work?
Deskhero's knowledge base is a self-help portal for customers. It is enriched by AI-generated articles from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data.
What is the benefit of integrating Deskhero's REST API into existing systems?
Integrating Deskhero's REST API into existing systems ensures seamless data exchange and workflow continuity. It allows the company to leverage Deskhero's features without disrupting their existing workflows.
* This article provides an example of how a fictive company in the Wholesale of beverages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
