Cascade Wholesalers dealt with a diverse clientele, resulting in a wide range of customer queries. The manual process of searching for relevant information to resolve these queries was tedious and inefficient.
They implemented Deskhero to streamline their customer support services. Deskhero's structured data lists and custom fields helped Cascade to organize their data effectively.
Using Deskhero's advanced AI capabilities, Cascade was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance their search functionality. This made it easier for the support team to find relevant information and resolve customer queries efficiently.
The AI also generated suggested replies based on the context of the customer's query, reducing the response time and improving customer satisfaction.
Moreover, the REST API feature of Deskhero allowed Cascade to integrate it with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results. This makes it easier to find relevant information and resolve customer queries efficiently.
How can Deskhero help in reducing the response time?
Deskhero's AI generates suggested replies based on the context of the customer's query. This helps in providing quick and accurate responses, thereby reducing the response time.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for a seamless workflow.
* This article provides an example of how a fictive company in the Wholesale of Bidets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
