Previously, BidetBazaar faced challenges in handling the large volume of customer queries about product specifications, installation, and troubleshooting. The manual process was time-consuming and often resulted in delayed responses.
With Deskhero, they were able to structure their data lists, manage tickets efficiently, and create a comprehensive knowledge base. The advanced AI capabilities of Deskhero helped them leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
Deskhero's AI capabilities enhanced the search results, making it easier for the support team to find relevant content quickly. It also generated suggested replies based on the context of the customer's query, significantly reducing the response time.
The custom email domains and user groups features allowed BidetBazaar to categorize their customers and send personalized responses. This improved their customer satisfaction rate and reduced the number of follow-up queries.
Moreover, the REST API feature enabled BidetBazaar to integrate Deskhero with their existing systems, ensuring a seamless workflow and improved productivity.
How does Deskhero's AI help in improving customer support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies and enhance search results. This helps in quick resolution of customer queries and improves the overall customer support experience.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for a seamless workflow.
How can Deskhero help in personalizing customer responses?
Deskhero allows you to create custom email domains and user groups. This enables you to categorize your customers and send personalized responses based on their category.
* This article provides an example of how a fictive company in the Wholesale of Bidets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
