AquaFlow Distributors had a vast range of products, each with unique features and specifications. This led to a high volume of customer queries, which were challenging to manage manually.
They implemented Deskhero to manage their customer support services. With Deskhero's structured data lists and ticket management features, AquaFlow was able to handle customer queries efficiently.
Deskhero's advanced AI capabilities were used to create a comprehensive knowledge base. The AI extracted information from word, powerpoint, pdf files, and even scraped website data to generate knowledge base articles. This made it easy for the support team to find relevant information and respond to customer queries quickly.
The AI also generated suggested replies based on the context of the customer's query, reducing the response time and improving customer satisfaction.
Furthermore, the kanban board feature of Deskhero provided a visual overview of the customer support process, helping AquaFlow to track the progress and manage their workflow efficiently.
How does Deskhero's AI create a knowledge base?
Deskhero's AI capabilities can extract information from various sources like word, powerpoint, pdf files, and even scraped website data to generate knowledge base articles. This helps in creating a comprehensive knowledge base for quick reference.
How can Deskhero improve our response time?
Deskhero's AI generates suggested replies based on the context of the customer's query. This helps in providing quick and accurate responses, thereby reducing the response time.
What is the use of the kanban board feature in Deskhero?
The kanban board feature of Deskhero provides a visual overview of the customer support process. It helps in tracking the progress of customer queries and managing the workflow efficiently.
* This article provides an example of how a fictive company in the Wholesale of Bidets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
