BulkCap Inc. has a vast knowledge base consisting of product manuals, technical specifications, and troubleshooting guides. They use Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The AI uses OpenAI Embeddings to find relevant content from these sources and generates comprehensive articles. This has significantly improved the quality of their knowledge base and made it easier for customers to find the information they need.
BulkCap Inc. also uses Deskhero's advanced AI to enhance their search results. The AI uses the same embeddings to provide the most relevant results, making it easier for customers to find the information they need.
Furthermore, the company uses Deskhero's tickets management feature to efficiently handle customer queries. The AI generates suggested replies, significantly reducing response times and improving customer satisfaction.
Overall, BulkCap Inc. has found Deskhero's advanced AI capabilities to be a game-changer in managing their knowledge base and providing top-notch customer support.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to find relevant content from Word, PowerPoint, PDF files, and scraped website data. It then generates comprehensive knowledge base articles from this content.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to provide the most relevant results based on the search query. This makes it easier for customers to find the information they need.
How does Deskhero's tickets management feature work?
Deskhero's tickets management feature uses AI to generate suggested replies to customer queries. This significantly reduces response times and improves customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of capacitors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
