CapaWorld Wholesale deals with a large number of customer queries daily. They use Deskhero's tickets management feature to handle these queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
These suggested replies have significantly reduced the time taken to respond to customer queries, improving overall customer satisfaction. The company also uses Deskhero's kanban board to track the progress of each ticket and ensure timely resolution.
Additionally, CapaWorld Wholesale uses Deskhero's user groups feature to assign tickets to the appropriate team. This has improved their workflow and made it easier to manage customer support.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further improved their workflow and increased efficiency.
Overall, CapaWorld Wholesale has found Deskhero's advanced AI capabilities to be instrumental in improving their customer support workflow and increasing efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's user groups feature work?
Deskhero's user groups feature allows companies to assign tickets to the appropriate team. This improves the workflow and makes it easier to manage customer support.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This allows for a seamless workflow and easier management of customer support.
* This article provides an example of how a fictive company in the Wholesale of capacitors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
