Capacitor Central receives a high volume of customer queries daily, ranging from product inquiries to technical support. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, improving overall customer satisfaction.
Additionally, Capacitor Central uses Deskhero's comprehensive search bar to quickly find relevant information. The search results are enhanced by the AI, which uses the same embeddings to provide the most relevant results.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved their workflow and made it easier to manage customer support.
Overall, Capacitor Central has found Deskhero's advanced AI capabilities to be invaluable in managing their customer support. The platform has not only improved their response times but also increased their customer satisfaction rates.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero enhances search results using its advanced AI capabilities. The AI uses OpenAI Embeddings to provide the most relevant results based on the search query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This allows for a seamless workflow and easier management of customer support.
* This article provides an example of how a fictive company in the Wholesale of capacitors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
