CheeseWorld receives a high volume of customer inquiries daily. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of incoming tickets and automatically categorize them based on their nature, such as product inquiries, shipping issues, or complaints. This helps CheeseWorld's support team to prioritize and handle tickets more effectively.
Deskhero's AI also generates suggested replies for the support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals, the system can provide accurate and helpful responses. This significantly reduces the time spent by the support team on each ticket, allowing them to assist more customers in less time.
CheeseWorld also utilizes Deskhero's comprehensive search bar enhanced by AI. The search bar uses the same AI Embeddings to find relevant content from the company's knowledge base, previous tickets, and other resources. This feature is particularly useful for new support team members who can quickly find information without needing extensive training or familiarization.
The company also takes advantage of Deskhero's website scraping feature. It scrapes data from their website and uses it to update the knowledge base and improve the AI's understanding of the company's products and services. This ensures that the AI's suggested replies and search results are always up-to-date and accurate.
Finally, CheeseWorld uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities across their entire operation.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI analyzes the content of incoming tickets and categorizes them based on their nature. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and categorize the tickets accordingly.
How does the AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes the context of the ticket and finds relevant content to form a helpful response.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts data from the company's website. This data is used to update the knowledge base and improve the AI's understanding of the company's products and services.
* This article provides an example of how a fictive company in the Wholesale of cheese industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
