Cheesy Delights uses Deskhero's AI capabilities to manage their helpdesk services. The AI analyzes incoming tickets and categorizes them based on their content. This helps the support team to prioritize tickets and handle them more efficiently.
The company also uses Deskhero's AI to generate suggested replies for the support team. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide accurate and helpful responses. This not only saves time for the support team but also improves the quality of their customer service.
Cheesy Delights also takes advantage of Deskhero's comprehensive search bar powered by AI. The search bar uses OpenAI Embeddings to find relevant content from the company's resources. This feature is particularly useful for the support team to quickly find information and resolve customer queries.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes data from the company's website and uses it to improve its understanding of the company's products and services. This ensures that the AI's suggested replies and search results are always accurate and up-to-date.
Finally, Cheesy Delights uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to leverage the benefits of Deskhero's AI capabilities across their entire operation.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes the content of incoming tickets and categorizes them based on their nature. This helps the support team to prioritize and handle tickets more effectively.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes the context of the ticket and finds relevant content to form a helpful response.
How does the comprehensive search bar work?
Deskhero's comprehensive search bar uses OpenAI Embeddings to find relevant content from the company's resources. This allows the support team to quickly find information and resolve customer queries.
* This article provides an example of how a fictive company in the Wholesale of cheese industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
