PapersPlus Distributors has a vast range of products, each with its own specifications and usage instructions. They use Deskhero to create a comprehensive knowledge base that includes information about all their products. Deskhero's AI capabilities enhance this knowledge base by generating articles from word, powerpoint, pdf files, and even scraped website data.
The AI-powered search bar in Deskhero makes it easy for customers to find the information they need. By using OpenAI Embeddings, the search bar provides highly relevant results based on the customer's query.
Deskhero's AI also suggests replies to customer inquiries based on the information in the knowledge base. This feature not only reduces the response time but also ensures that the responses are accurate and consistent.
PapersPlus also uses Deskhero's user groups feature to provide personalized support to different types of customers. By grouping customers based on their needs and preferences, they can provide more targeted support.
In conclusion, Deskhero's advanced AI capabilities have helped PapersPlus Distributors create a comprehensive and efficient knowledge base, leading to improved customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles for the knowledge base from word, powerpoint, pdf files, and scraped website data. It also enhances the search bar to provide highly relevant results.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes the information in the knowledge base to suggest relevant replies to customer inquiries. This feature reduces the response time and ensures that the responses are accurate and consistent.
How does PapersPlus use Deskhero's user groups feature?
PapersPlus uses Deskhero's user groups feature to group customers based on their needs and preferences. This allows them to provide more personalized and targeted support.
* This article provides an example of how a fictive company in the Wholesale of Cigarette Papers and Tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
