RollingRidge Wholesale receives a high volume of customer inquiries daily. They use Deskhero's ticket management system to organize these inquiries efficiently. The advanced AI capabilities of Deskhero allow the system to analyze previous tickets and knowledge base articles to suggest relevant replies to new tickets, significantly reducing response time.
With Deskhero's custom fields and structured data lists, RollingRidge can categorize and prioritize tickets based on their urgency and type. This feature helps them allocate resources effectively and ensure that critical issues are addressed promptly.
Deskhero's AI capabilities also enhance the search results in their knowledge base. By leveraging OpenAI Embeddings from previous tickets, uploaded files, and scraped website data, the system provides more accurate and relevant search results, improving the customer's self-service experience.
Additionally, RollingRidge uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to automate certain tasks and improve their overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled RollingRidge Wholesale to provide faster and more accurate customer support, leading to improved customer satisfaction.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets. This feature significantly reduces the response time and improves the accuracy of the responses.
How does Deskhero's AI improve the search results in the knowledge base?
By leveraging OpenAI Embeddings from previous tickets, uploaded files, and scraped website data, Deskhero's AI provides more accurate and relevant search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of Cigarette Papers and Tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
