TobaccoTech Wholesalers deals with a large number of customer inquiries every day. They use Deskhero's ticket management system to handle these inquiries efficiently. With Deskhero's AI capabilities, the system can analyze previous tickets and suggest relevant replies, significantly reducing the time taken to resolve tickets.
Deskhero's AI also enhances the kanban board by prioritizing tickets based on their urgency and type. This feature helps TobaccoTech allocate resources effectively and ensure that critical issues are addressed promptly.
Furthermore, TobaccoTech uses Deskhero's custom email domains feature to maintain a consistent brand image in their customer communications. The AI capabilities of Deskhero enhance this feature by suggesting appropriate responses based on the content of the emails.
By integrating Deskhero with their existing systems using the REST API, TobaccoTech has been able to automate certain tasks and improve their overall operational efficiency.
In summary, Deskhero's advanced AI capabilities have enabled TobaccoTech Wholesalers to manage customer support tickets more effectively and provide faster and more accurate responses, leading to improved customer satisfaction.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyzes previous tickets to suggest relevant replies, significantly reducing the time taken to resolve tickets. It also enhances the kanban board by prioritizing tickets based on their urgency and type.
How does Deskhero's AI enhance the custom email domains feature?
Deskhero's AI suggests appropriate responses based on the content of the emails, maintaining a consistent brand image in customer communications.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of Cigarette Papers and Tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
