Hourglass Distributors deals with a substantial number of customer inquiries daily. Keeping track of these inquiries and ensuring timely responses was a daunting task until they implemented Deskhero.
Deskhero's advanced AI capabilities have revolutionized the way Hourglass Distributors manages their customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customer inquiries.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information. This has not only improved their efficiency but also the quality of their responses.
Deskhero's ticket management feature and kanban board have also been instrumental in improving the ticket handling process. They provide a visual overview of the tickets, making it easier to monitor their progress and prioritize them effectively.
With Deskhero, Hourglass Distributors has seen a significant improvement in their ticket management process and customer support. The platform's AI capabilities have reduced response times, improved the quality of responses, and increased overall customer satisfaction.
How has Deskhero improved the ticket management process at Hourglass Distributors?
Deskhero's AI capabilities use OpenAI Embeddings to quickly find relevant content from previous tickets, knowledge base articles, and other resources. This information is then used to generate suggested replies, significantly reducing the time taken to respond to customer inquiries. Additionally, the ticket management feature and kanban board provide a visual overview of the tickets, making it easier to monitor their progress and prioritize them effectively.
How does Deskhero enhance the search results within the platform?
The AI in Deskhero enhances the search results by using OpenAI Embeddings to find relevant content from various sources. This makes it easier for the support team to find the information they need.
How has Deskhero improved the quality of customer support at Hourglass Distributors?
By making information more accessible and improving response times, Deskhero's AI capabilities have significantly improved the quality of customer support at Hourglass Distributors.
* This article provides an example of how a fictive company in the Wholesale of clocks and watches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
