Timeless Treasures receives a high volume of customer inquiries daily, ranging from product specifications to delivery queries. Managing these inquiries was proving to be a challenge until they implemented Deskhero. With its advanced AI capabilities, Deskhero has transformed their customer support process.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This enables the system to find relevant content quickly and accurately. The information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information. This has not only improved their efficiency but also the quality of their responses.
Deskhero's ticket management feature has also been a game-changer for Timeless Treasures. It allows them to track, manage, and prioritize customer inquiries effectively. The kanban board provides a visual overview of the tickets, making it easier to monitor the progress.
With Deskhero, Timeless Treasures has seen a significant improvement in their customer support service. The platform's AI capabilities have reduced response times, improved the quality of responses, and increased overall customer satisfaction.
How has Deskhero improved the response time for customer inquiries?
Deskhero's AI capabilities use OpenAI Embeddings to quickly find relevant content from previous tickets, knowledge base articles, and other resources. This information is then used to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
How does Deskhero enhance the search results within the platform?
The AI in Deskhero enhances the search results by using OpenAI Embeddings to find relevant content from various sources. This makes it easier for the support team to find the information they need.
How does Deskhero help in managing customer inquiries?
Deskhero's ticket management feature allows companies to track, manage, and prioritize customer inquiries effectively. The kanban board provides a visual overview of the tickets, making it easier to monitor their progress.
* This article provides an example of how a fictive company in the Wholesale of clocks and watches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
