Chrono Wholesale has an extensive knowledge base consisting of product manuals, policies, and presentations. Managing this information and making it easily accessible to the customer support team was a challenge until they implemented Deskhero.
With Deskhero's AI capabilities, Chrono Wholesale can now generate knowledge base articles from Word, PowerPoint, and PDF files. The AI leverages OpenAI Embeddings from these files, previous tickets, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, improving the efficiency of the support team.
The AI also enhances the search results within the platform, making it easier for the support team to find the information they need. This has not only improved their efficiency but also the quality of their responses.
Deskhero's user groups feature has also been beneficial for Chrono Wholesale. It allows them to create specific groups for different types of inquiries, ensuring that the right team handles each ticket.
With Deskhero, Chrono Wholesale has seen a significant improvement in their knowledge base management and customer support. The platform's AI capabilities have made information more accessible, improved response times, and increased overall customer satisfaction.
How does Deskhero help in managing an extensive knowledge base?
Deskhero's AI capabilities allow companies to generate knowledge base articles from Word, PowerPoint, and PDF files. The AI uses OpenAI Embeddings to find relevant content from these files, which is then used to generate suggested replies.
How does the user groups feature benefit Chrono Wholesale?
The user groups feature in Deskhero allows Chrono Wholesale to create specific groups for different types of inquiries. This ensures that the right team handles each ticket, improving efficiency and response times.
How has Deskhero improved the quality of customer support at Chrono Wholesale?
By making information more accessible and improving response times, Deskhero's AI capabilities have significantly improved the quality of customer support at Chrono Wholesale.
* This article provides an example of how a fictive company in the Wholesale of clocks and watches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
