Timeless Treasures receives numerous customer inquiries daily, ranging from product queries to order status updates. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest possible responses, reducing the time spent on each ticket.
With Deskhero's custom fields and structured data lists, Timeless Treasures can categorize and prioritize tickets based on urgency and complexity. This organization helps the support team to focus on high-priority issues first, improving their overall efficiency.
The AI-powered search bar in Deskhero has been a game-changer for Timeless Treasures. It leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. This feature has significantly reduced the time spent searching for information, allowing the support team to respond to customer inquiries faster.
Deskhero's REST API allows Timeless Treasures to integrate their existing systems with the platform. This integration ensures that all customer data is in one place, making it easier for the support team to access necessary information.
Finally, the knowledge base feature of Deskhero has been instrumental in reducing the number of tickets. By using AI to generate articles from word, powerpoint, and pdf files, Timeless Treasures has been able to create a comprehensive knowledge base that customers can refer to for common queries.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest possible responses, reducing the time spent on each ticket. Additionally, the AI-powered search bar finds relevant content quickly, further reducing response time.
How does Deskhero help in organizing tickets?
With Deskhero's custom fields and structured data lists, you can categorize and prioritize tickets based on urgency and complexity. This organization helps your support team to focus on high-priority issues first.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows you to integrate your existing systems with the platform. This integration ensures that all customer data is in one place, making it easier for your support team to access necessary information.
* This article provides an example of how a fictive company in the Wholesale of Clocks, Watches and Jewellery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
