Precious Pieces uses Deskhero's kanban board to manage their helpdesk services. The board provides a visual representation of tickets, making it easier for the team to track progress and identify bottlenecks. The AI capabilities of Deskhero suggest possible solutions based on previous tickets and knowledge base articles, helping the team resolve issues faster.
Deskhero's custom email domains feature allows Precious Pieces to maintain their brand identity in all communications. The AI capabilities of Deskhero analyze incoming emails and automatically create tickets, ensuring that no customer query goes unnoticed.
The website scraping feature of Deskhero has been particularly useful for Precious Pieces. The AI capabilities of Deskhero analyze the scraped data and suggest relevant content for the knowledge base. This feature has helped Precious Pieces create a comprehensive and up-to-date knowledge base.
Deskhero's user groups feature allows Precious Pieces to assign tickets to specific teams or individuals based on their expertise. The AI capabilities of Deskhero analyze the ticket details and suggest the most suitable user group, improving the ticket resolution time.
Finally, the advanced search bar powered by AI has made it easier for the Precious Pieces team to find relevant information. The search bar uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly.
How does Deskhero's AI capabilities improve ticket resolution time?
Deskhero's AI suggests possible solutions based on previous tickets and knowledge base articles, helping the team resolve issues faster. It also suggests the most suitable user group for each ticket, further improving the resolution time.
How does Deskhero maintain brand identity in communications?
Deskhero's custom email domains feature allows you to maintain your brand identity in all communications. All outgoing emails will be sent from your custom domain.
How does Deskhero's website scraping feature contribute to the knowledge base?
The AI capabilities of Deskhero analyze the data scraped from your website and suggest relevant content for the knowledge base. This feature helps you create a comprehensive and up-to-date knowledge base.
* This article provides an example of how a fictive company in the Wholesale of Clocks, Watches and Jewellery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
