CoalCo Wholesale receives numerous customer inquiries daily about product specifications, delivery schedules, and pricing. To manage these inquiries efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in sorting and prioritizing these tickets based on urgency and relevance, significantly reducing response times.
The knowledge base feature of Deskhero is extensively used by CoalCo to store all their product manuals, policies, and presentations. The AI capabilities of Deskhero automatically generate articles from these uploaded files, making it easier for the support team to find relevant information quickly.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature has been instrumental in helping the support team find the most relevant content quickly, thereby improving their productivity.
Furthermore, Deskhero's AI capabilities generate suggested replies for the support team based on the content found from the embeddings. This feature not only saves time for the support team but also ensures consistency and accuracy in responses.
Overall, the integration of Deskhero's advanced AI capabilities into their customer support operations has enabled CoalCo Wholesale to provide faster and more accurate responses, leading to improved customer satisfaction.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and urgency of each ticket. It then sorts and prioritizes them accordingly.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings to find the most relevant content based on the search query. It uses data from previous tickets, knowledge base articles, and uploaded files to enhance the search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the content found from the embeddings to understand the context of each ticket. It then generates suggested replies based on this understanding, ensuring consistency and accuracy in responses.
* This article provides an example of how a fictive company in the Wholesale of Coal and Coke industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
