Bean2Bar has an extensive knowledge base consisting of various documents such as product manuals, policies, and presentations. However, managing and retrieving relevant information from this vast database was proving to be a challenge. With Deskhero, they were able to automate this process using the platform's AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has greatly improved the efficiency of their customer support team.
Furthermore, Bean2Bar used Deskhero's AI-powered comprehensive search bar to quickly locate information across their knowledge base. This feature has proven particularly useful in finding specific product details, policy information, and past customer interactions, thereby speeding up the resolution process.
The company also utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allowed them to manage all customer interactions from a single platform, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have revolutionized Bean2Bar's knowledge base management, enabling them to provide faster and more accurate responses, and ultimately improving their customer service.
How has Deskhero improved Bean2Bar's knowledge base management?
Deskhero's AI capabilities have automated the process of finding relevant content from Bean2Bar's extensive knowledge base. This has significantly reduced the time spent on these tasks, resulting in faster and more accurate responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero's comprehensive search bar benefited Bean2Bar?
Deskhero's AI-powered comprehensive search bar has enabled Bean2Bar to quickly locate specific product details, policy information, and past customer interactions across their vast knowledge base. This has sped up the resolution process and improved customer service.
* This article provides an example of how a fictive company in the Wholesale of Cocoa industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
