BuildMart receives hundreds of customer inquiries daily, ranging from product specifications to delivery timelines. Managing these queries manually was time-consuming and prone to errors. With Deskhero, they were able to automate ticket management, efficiently categorizing and assigning tickets to appropriate user groups.
Deskhero's advanced AI capabilities have significantly improved BuildMart's customer service. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
The comprehensive search bar feature has also been a game-changer for BuildMart. The AI-enhanced search results provide instant access to relevant information from the knowledge base, past tickets, and even scraped website data. This has not only improved the efficiency of the support team but also enhanced the customer experience.
BuildMart also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed in one place, further improving the efficiency of their support operations.
Overall, Deskhero's advanced AI capabilities have transformed BuildMart's customer support, reducing response times, improving accuracy, and enhancing customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies, speeding up response times and improving accuracy.
How does the comprehensive search bar work?
The search bar uses advanced AI to provide instant access to relevant information from various sources, including past tickets, the knowledge base, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of Construction Materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
