StoneSupply deals with a diverse range of customers, each with unique queries and requirements. Managing these queries manually was challenging and inefficient. With Deskhero, StoneSupply was able to automate their ticket management system, ensuring each query is promptly and accurately addressed.
Deskhero's AI capabilities have been instrumental in improving StoneSupply's customer service. By leveraging OpenAI Embeddings from previous tickets and other sources, the AI can suggest relevant replies, significantly reducing the time spent on each ticket and improving response accuracy.
The AI-enhanced search bar has also proved invaluable for StoneSupply. It provides instant access to relevant information from various sources, improving the efficiency of the support team and enhancing the customer experience.
Furthermore, StoneSupply uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that all customer interactions are tracked and managed in one place, further streamlining their support operations.
In summary, Deskhero's advanced AI capabilities have revolutionized StoneSupply's customer support, reducing response times, improving accuracy, and boosting customer satisfaction.
How does Deskhero's AI enhance ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to suggest relevant replies, speeding up response times and improving accuracy.
What benefits does the AI-enhanced search bar provide?
The AI-enhanced search bar provides instant access to relevant information from various sources, improving the efficiency of the support team and enhancing the customer experience.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of Construction Materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
