ScrapMaster's customer support team often found themselves answering the same questions repeatedly. They needed a solution that could help them build a comprehensive knowledge base to address common customer queries.
They turned to Deskhero, which uses advanced AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has allowed ScrapMaster to build a robust knowledge base quickly.
Deskhero's AI also uses OpenAI Embeddings to enhance the relevance of search results within the knowledge base, making it easier for both the support team and customers to find the information they need.
Furthermore, Deskhero's custom email domains and user groups features have allowed ScrapMaster to improve their customer support workflow, ensuring that queries are directed to the right team members.
Overall, Deskhero's AI capabilities have helped ScrapMaster enhance their knowledge base, improve their customer support workflow, and increase customer satisfaction.
How does Deskhero's AI help build the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, allowing you to build a comprehensive knowledge base quickly.
How does Deskhero's AI enhance search results within the knowledge base?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results within the knowledge base, making it easier to find the information you need.
How has Deskhero improved ScrapMaster's customer support?
Deskhero has helped ScrapMaster enhance their knowledge base, improve their customer support workflow with custom email domains and user groups, and increase customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of Copper Scrap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
