MetalMogul's customer support team was struggling with managing the high volume of tickets they received daily. They needed a solution that could help them manage these tickets more efficiently.
They turned to Deskhero, which uses advanced AI capabilities to suggest replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time it takes for MetalMogul's support team to respond to tickets.
Deskhero's Kanban board feature has also helped MetalMogul's support team manage their tickets more effectively, allowing them to track the status of each ticket and ensure that no ticket is overlooked.
Furthermore, Deskhero's REST API has allowed MetalMogul to integrate their customer support system with their other business systems, improving their overall workflow.
Overall, Deskhero's AI capabilities and other features have helped MetalMogul improve their ticket management, reduce response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's Kanban board help with ticket management?
Deskhero's Kanban board allows you to track the status of each ticket, ensuring that no ticket is overlooked and improving your ticket management.
How has Deskhero improved MetalMogul's customer support?
Deskhero has helped MetalMogul improve their ticket management and reduce response times with its AI capabilities and Kanban board feature. It has also improved their overall workflow with its REST API, leading to increased customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of Copper Scrap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
