CopperCore receives hundreds of customer queries daily regarding the availability, pricing, and quality of their copper scrap. They needed a solution that could handle this volume efficiently and effectively. They turned to Deskhero for its advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps CopperCore's support team by suggesting replies based on relevant content, significantly reducing response times.
The AI also enhances search results, making it easier for the support team to find the information they need quickly. This has resulted in more accurate responses and improved customer satisfaction.
Furthermore, Deskhero's custom fields and structured data lists allow CopperCore to organize their customer queries better, making it easier to track and manage them.
Overall, Deskhero's AI capabilities have helped CopperCore streamline their customer support, improve response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results, making it easier for the support team to find the information they need quickly.
How has Deskhero improved CopperCore's customer support?
Deskhero has helped CopperCore streamline their customer support by suggesting replies based on relevant content, enhancing search results, and allowing better organization of customer queries. This has resulted in improved response times and increased customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of Copper Scrap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
