Velvet Dairy deals with a wide range of customers, each with unique queries and concerns. To address these effectively, they needed a comprehensive knowledge base. Deskhero provided the perfect solution with its advanced AI capabilities.
The AI in Deskhero could generate knowledge base articles from a variety of sources, including Word, PowerPoint, and PDF files. This allowed Velvet Dairy to create a rich and diverse knowledge base without spending hours on manual data entry.
Deskhero's AI also enhanced the search functionality of the knowledge base. By leveraging OpenAI Embeddings, the AI could provide more relevant search results based on previous tickets and articles. This made it easier for customers to find the information they needed.
Moreover, the AI could use the knowledge base to suggest replies to customer queries. This not only improved the efficiency of the customer support team but also ensured that customers received consistent and accurate information.
By using Deskhero's advanced AI capabilities, Velvet Dairy has been able to improve their customer interaction and provide quick and accurate responses to queries.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from a variety of sources, including Word, PowerPoint, and PDF files. It also enhances the search functionality by providing more relevant results based on previous tickets and articles.
How does the AI suggest replies to customer queries?
The AI uses the knowledge base to suggest replies to customer queries. This improves the efficiency of the customer support team and ensures that customers receive consistent and accurate information.
How has Deskhero improved customer interaction for Velvet Dairy?
By using Deskhero's advanced AI capabilities, Velvet Dairy has been able to provide quick and accurate responses to customer queries. This has improved their customer interaction and increased customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
