Creamy Delights receives hundreds of customer queries daily, ranging from product inquiries to delivery issues. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's ticket management system, they were able to categorize and prioritize tickets efficiently.
Deskhero's AI capabilities further enhanced the ticket management process. By leveraging OpenAI Embeddings from previous tickets, the system could suggest replies based on similar past queries. This significantly reduced the response time and improved customer satisfaction.
The AI also helped in managing the knowledge base. It could generate articles from uploaded files like policies, manuals, and presentations. This made it easier for the customer support team to find relevant information while responding to tickets.
Deskhero's website scraping feature was particularly useful for Creamy Delights. The AI could scrape data from their website and use it to enhance search results and reply suggestions. This ensured that the customer support team always had the most up-to-date information.
Overall, Deskhero's advanced AI capabilities have helped Creamy Delights streamline their customer support process, improve response times, and increase customer satisfaction.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to suggest replies based on similar past queries. This helps in reducing response times and improving customer satisfaction.
How does the AI manage the knowledge base?
The AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This makes it easier for the customer support team to find relevant information while responding to tickets.
What is the role of website scraping in Deskhero?
Deskhero's AI can scrape data from your website and use it to enhance search results and reply suggestions. This ensures that the customer support team always has the most up-to-date information.
* This article provides an example of how a fictive company in the Wholesale of cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
