ClearView Wholesale receives hundreds of customer inquiries daily, ranging from product specifications to delivery timelines. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI feature scans previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing response time.
Deskhero's AI solution also enhances the search results, making it easier for the support team to find relevant information quickly. This feature has been particularly useful in handling complex queries that require detailed technical knowledge about the products.
With the help of Deskhero's custom fields and user groups, ClearView has been able to categorize and prioritize tickets effectively. The kanban board provides a visual overview of the ticket status, helping the team stay organized and focused.
The company also benefits from the custom email domains feature, which allows them to maintain a professional image while communicating with customers. The structured data lists enable them to track customer interactions and feedback systematically.
Overall, Deskhero's AI capabilities have transformed ClearView's customer support operations, leading to improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI feature help in managing customer inquiries?
Deskhero's AI feature scans previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in managing customer inquiries efficiently and reducing response time.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings to enhance search results. It makes it easier for the support team to find relevant information quickly, especially when handling complex queries.
How does ClearView benefit from Deskhero's custom fields and user groups?
With Deskhero's custom fields and user groups, ClearView can categorize and prioritize tickets effectively. This helps in managing the workflow and ensuring timely resolution of customer issues.
* This article provides an example of how a fictive company in the Wholesale of Doors and Windows industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
