Woodstock Suppliers deals with a large number of customer queries every day. To manage these efficiently, they use Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This has significantly reduced the time taken to respond to customer queries, thereby boosting productivity.
With Deskhero's AI, Woodstock Suppliers has improved their ticket management. The AI uses OpenAI Embeddings to find relevant content from previous tickets, enabling the customer support team to handle similar queries more efficiently.
Deskhero's AI also enhances the search results on their helpdesk platform. This feature has been instrumental in helping Woodstock Suppliers' customer support team find the right information quickly and accurately, thereby improving their problem-solving capability.
Additionally, Woodstock Suppliers uses Deskhero's custom fields and structured data lists to categorize and manage customer queries more effectively. This, combined with the AI capabilities, has improved their ability to prioritize and handle customer queries more efficiently.
Overall, Deskhero's advanced AI capabilities have significantly boosted Woodstock Suppliers' customer support productivity, improved response time, and enhanced customer satisfaction.
How does Deskhero's AI boost Woodstock Suppliers' customer support productivity?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and other resources. This has significantly reduced the time taken to respond to customer queries, thereby boosting productivity.
How does Deskhero's AI improve Woodstock Suppliers' ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, enabling the customer support team to handle similar queries more efficiently. This has significantly improved their ticket management.
How does Deskhero's AI enhance the search results on Woodstock Suppliers' helpdesk platform?
Deskhero's AI leverages OpenAI Embeddings to find the most relevant content in response to a customer query. This helps the customer support team find the right information quickly and accurately, thereby improving their problem-solving capability.
* This article provides an example of how a fictive company in the Wholesale of Firewood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
