Firewood Central receives a high volume of customer queries daily, ranging from product information to delivery status. They use Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This significantly reduces the time taken to respond to customer queries and improves the efficiency of their customer support team.
Deskhero's AI also enhances the search results on their helpdesk platform. By leveraging OpenAI Embeddings, the platform can find the most relevant content in response to a customer query. This feature has been instrumental in helping Firewood Central's customer support team find the right information quickly and accurately.
The company also uses Deskhero's AI to analyze customer feedback and identify common issues. The insights gained from this analysis are used to improve their products and services, leading to increased customer satisfaction.
Furthermore, Firewood Central uses Deskhero's custom fields and structured data lists to categorize and manage customer queries more effectively. This feature, combined with the AI capabilities, allows them to prioritize and handle customer queries more efficiently.
Overall, Deskhero's advanced AI capabilities have transformed Firewood Central's customer support process, making it more efficient and customer-centric.
How does Deskhero's AI improve the efficiency of Firewood Central's customer support team?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and other resources. This significantly reduces the time taken to respond to customer queries, thereby improving efficiency.
How does Deskhero's AI enhance the search results on Firewood Central's helpdesk platform?
Deskhero's AI leverages OpenAI Embeddings to find the most relevant content in response to a customer query. This helps the customer support team find the right information quickly and accurately.
How does Firewood Central use Deskhero's AI to improve their products and services?
Firewood Central uses Deskhero's AI to analyze customer feedback and identify common issues. The insights gained from this analysis are used to improve their products and services.
* This article provides an example of how a fictive company in the Wholesale of Firewood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
