Timber Wholesale receives numerous customer queries and complaints daily. To manage these efficiently, they use Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This not only speeds up the response time but also ensures consistency in their responses.
With Deskhero's AI, Timber Wholesale has seen a significant improvement in their ticket management. The AI uses OpenAI Embeddings to find relevant content from previous tickets, enabling the customer support team to handle similar queries more efficiently.
Deskhero's AI also enhances the search results on their helpdesk platform. This feature has been instrumental in helping Timber Wholesale's customer support team find the right information quickly and accurately, thereby improving their problem-solving capability.
Additionally, Timber Wholesale uses Deskhero's custom fields and structured data lists to categorize and manage customer queries more effectively. This, combined with the AI capabilities, has improved their ability to prioritize and handle customer queries more efficiently.
Overall, Deskhero's advanced AI capabilities have significantly improved Timber Wholesale's customer interaction, ticket management, and overall customer experience.
How does Deskhero's AI improve Timber Wholesale's customer interaction?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and other resources. This not only speeds up the response time but also ensures consistency in their responses, thereby improving customer interaction.
How does Deskhero's AI improve Timber Wholesale's ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, enabling the customer support team to handle similar queries more efficiently. This has significantly improved their ticket management.
How does Deskhero's AI enhance the search results on Timber Wholesale's helpdesk platform?
Deskhero's AI leverages OpenAI Embeddings to find the most relevant content in response to a customer query. This helps the customer support team find the right information quickly and accurately, thereby improving their problem-solving capability.
* This article provides an example of how a fictive company in the Wholesale of Firewood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
