Ocean Bounty Wholesale receives a high volume of customer inquiries daily. To manage this, they use Deskhero's ticket management system, which organizes all customer queries into a structured data list. This allows the support team to prioritize tickets based on urgency and complexity.
With the help of Deskhero's advanced AI capabilities, Ocean Bounty Wholesale has significantly improved its response time. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This reduces the time spent by the support team in crafting responses.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex queries that require detailed responses.
Additionally, the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has been invaluable in creating a comprehensive resource for both the support team and customers. This not only improves the support team's efficiency but also empowers customers to find answers to their queries independently.
Overall, Deskhero's AI capabilities have enabled Ocean Bounty Wholesale to provide faster and more accurate responses to customer inquiries, improving customer satisfaction and loyalty.
How has Deskhero improved Ocean Bounty Wholesale's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other resources. This reduces the time spent by the support team in crafting responses, thereby improving response time.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, and uploaded files. This makes it easier for the support team to find the information they need to respond to queries.
How does Deskhero's AI help in creating a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This helps in creating a comprehensive resource for both the support team and customers.
* This article provides an example of how a fictive company in the Wholesale of Fish and Seafood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
