Blue Waves Seafood deals with a high volume of customer queries every day. To manage these effectively, they use Deskhero's kanban board feature, which provides a visual overview of all tickets, making it easier to track and manage them.
Deskhero's advanced AI capabilities have significantly improved the company's response time. The AI uses OpenAI Embeddings from various sources to generate suggested replies, reducing the time spent by the support team in crafting responses.
The AI also enhances the search functionality, making it easier for the support team to find relevant information quickly. This is particularly beneficial when dealing with complex queries that require detailed responses.
Furthermore, the AI's ability to generate knowledge base articles from various file types has been invaluable in creating a comprehensive resource for both the support team and customers. This not only improves the support team's efficiency but also empowers customers to find answers to their queries independently.
Overall, Deskhero's AI capabilities have enabled Blue Waves Seafood to streamline their helpdesk operations and provide faster and more accurate responses to customer queries.
How does Deskhero's kanban board feature benefit Blue Waves Seafood?
The kanban board feature provides a visual overview of all tickets, making it easier for Blue Waves Seafood to track and manage customer queries effectively.
How does Deskhero's AI improve response time?
Deskhero's AI generates suggested replies based on OpenAI Embeddings from various sources, reducing the time spent by the support team in crafting responses. This improves the company's response time.
How does Deskhero's AI help in creating a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from various file types. This helps in creating a comprehensive resource for both the support team and customers, improving efficiency and customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of Fish and Seafood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
