FreshProduce Wholesale receives hundreds of customer queries daily regarding product availability, delivery schedules, and pricing. The company uses Deskhero's ticket management system to organize these queries efficiently. The AI capabilities of Deskhero analyze the content of each ticket using OpenAI Embeddings and suggest replies based on previous tickets, knowledge base articles, and other relevant data. This feature significantly reduces the time taken to respond to customer queries and improves the quality of responses.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their vast database of knowledge base articles, uploaded files like policies, manuals, presentations, and scraped website data. This feature enables the support team to provide accurate information to customers in a timely manner.
FreshProduce Wholesale has a large collection of documents in various formats such as Word, PowerPoint, and PDF files. Deskhero's AI capabilities generate knowledge base articles from these files, making it easier for the support team to access and share this information with customers.
Deskhero's REST API allows FreshProduce Wholesale to integrate the platform with their existing systems, enabling seamless data exchange and improving overall operational efficiency.
By leveraging Deskhero's advanced AI capabilities, FreshProduce Wholesale has been able to significantly improve its customer support operations, resulting in higher customer satisfaction and increased efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes the content of each ticket using OpenAI Embeddings and suggests replies based on previous tickets, knowledge base articles, and other relevant data. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from the company's database of knowledge base articles, uploaded files, and scraped website data.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows for integration with your existing systems, enabling seamless data exchange and improving overall operational efficiency.
* This article provides an example of how a fictive company in the Wholesale of food industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
