Gentleman's Choice receives a multitude of customer queries daily. Managing these queries was a significant challenge until they implemented Deskhero. The platform's AI-powered ticket management system helps Gentleman's Choice to categorize and prioritize tickets, greatly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities also assist in generating knowledge base articles from various sources like word documents, PDF files, and PowerPoint presentations. This feature has helped Gentleman's Choice to establish a detailed knowledge base, reducing the number of repetitive queries and enabling their support team to concentrate on more complex issues.
The company also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI-powered search bar provides accurate and relevant search results, making it easier for customers to find the information they need.
Furthermore, Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This feature has significantly reduced the time taken to respond to customer queries, increasing the efficiency of their customer support team.
Overall, Deskhero's advanced AI capabilities have enabled Gentleman's Choice to provide efficient and effective customer support, enhancing their reputation in the formal wear wholesale industry.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI-powered ticket management system categorizes and prioritizes tickets, greatly reducing response times and improving customer satisfaction.
How does Deskhero help in creating a detailed knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like word documents, PDF files, and PowerPoint presentations. It also uses website scraping to keep the knowledge base updated with the latest information.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files. This reduces the time taken to respond to customer queries, increasing the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Wholesale of Formal Wear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
