Elegant Threads receives numerous customer queries daily regarding their product details, shipping information, and return policies. Managing these queries was a daunting task until they implemented Deskhero. The platform's ticket management system, powered by AI, helps Elegant Threads to categorize and prioritize tickets based on urgency and relevance. This has significantly reduced response times and improved customer satisfaction.
Deskhero's AI capabilities also assist in generating knowledge base articles from various sources like word documents, PDF files, and PowerPoint presentations. This feature has helped Elegant Threads to create an extensive knowledge base for their customers, reducing the number of repetitive queries and freeing up their support team to handle more complex issues.
The company also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI-powered search bar provides accurate and relevant search results, making it easier for customers to find the information they need.
Furthermore, Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This feature has significantly reduced the time taken to respond to customer queries, increasing the efficiency of their customer support team.
Overall, Deskhero's advanced AI capabilities have enabled Elegant Threads to provide efficient and effective customer support, enhancing their reputation in the wholesale formal wear industry.
How does Deskhero's AI help in managing tickets?
Deskhero's AI capabilities categorize and prioritize tickets based on urgency and relevance, reducing response times and improving customer satisfaction.
How does Deskhero help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like word documents, PDF files, and PowerPoint presentations. It also uses website scraping to keep the knowledge base updated with the latest information.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files. This reduces the time taken to respond to customer queries, increasing the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Wholesale of Formal Wear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
