BlueWave Suppliers deals with a large number of customer inquiries every day. To handle this efficiently, they use Deskhero's AI capabilities to automate the process of responding to these inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the response time.
The AI-powered comprehensive search bar in Deskhero has been a game-changer for BlueWave Suppliers. It uses AI to provide more relevant search results, enabling the customer service team to find the information they need quickly and accurately.
BlueWave Suppliers also uses Deskhero's AI capabilities to manage their tickets more effectively. The AI can analyze the content of the tickets to predict their urgency and prioritize them accordingly. This ensures that critical issues are addressed promptly, leading to higher customer satisfaction.
Deskhero's REST API has allowed BlueWave Suppliers to integrate the platform with their existing systems. This integration has enabled them to leverage the AI capabilities of Deskhero across their entire operation, further enhancing their efficiency.
By leveraging Deskhero's advanced AI capabilities, BlueWave Suppliers has been able to enhance their customer service, improve response times, and increase their operational efficiency.
How does Deskhero's AI help in responding to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries. This significantly reduces the response time.
How does the AI-powered search bar improve efficiency?
The AI-powered search bar uses AI to provide more relevant search results. This enables the customer service team to find the information they need quickly and accurately, thereby improving efficiency.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This enables companies to leverage Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Wholesale of fresh fish industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
