SeaHarvest receives numerous customer inquiries every day. To manage this efficiently, they use Deskhero's AI capabilities to automate the process of responding to these inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the response time.
The AI-powered comprehensive search bar in Deskhero has been instrumental in improving the efficiency of SeaHarvest's customer service team. It uses AI to provide more relevant search results, allowing the team to find the information they need faster and more accurately.
SeaHarvest also leverages Deskhero's AI capabilities to manage their tickets more effectively. The AI can analyze the content of the tickets to predict their urgency and prioritize them accordingly. This ensures that critical issues are addressed promptly, leading to higher customer satisfaction.
SeaHarvest has integrated Deskhero with their existing systems using the platform's REST API. This integration allows them to leverage the AI capabilities of Deskhero across their entire operation, further enhancing their efficiency.
By utilizing Deskhero's advanced AI capabilities, SeaHarvest has been able to improve their operational efficiency, enhance their customer service, and reduce response times.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries. This significantly reduces the response time.
How does the AI-powered search bar enhance efficiency?
The AI-powered search bar uses AI to provide more relevant search results. This allows the customer service team to find the information they need faster and more accurately, thereby enhancing efficiency.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This enables companies to leverage Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Wholesale of fresh fish industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
