OceanBounty receives a high volume of customer inquiries daily, ranging from product availability to delivery status. The company uses Deskhero's AI capabilities to automate the process of responding to these queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero can generate suggested replies, significantly reducing the response time.
The AI-powered comprehensive search bar in Deskhero has greatly improved the efficiency of OceanBounty's customer service team. The search bar uses AI to provide more relevant search results, helping the team find the information they need faster and more accurately.
Deskhero's AI capabilities also help OceanBounty manage their tickets more effectively. The AI can predict the urgency of tickets based on the content and prioritize them accordingly. This ensures that critical issues are addressed promptly, improving customer satisfaction.
OceanBounty also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their entire operation, further enhancing efficiency.
By using Deskhero's advanced AI capabilities, OceanBounty has been able to streamline their customer support, improve response times, and enhance overall operational efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can analyze the content of tickets to predict their urgency. It then prioritizes these tickets accordingly, ensuring that critical issues are addressed promptly.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to provide more relevant search results. It analyzes the user's query and returns the most relevant information from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This enables companies to leverage Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Wholesale of fresh fish industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
