VeggieWholesale Co. receives numerous customer queries every day regarding their products, delivery, and quality. Handling these queries manually was challenging and often led to errors and delays. By implementing Deskhero, VeggieWholesale was able to automate the customer query handling process. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time and improving accuracy.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature enables the customer service team to quickly find relevant information and resolve customer issues efficiently.
The custom fields feature of Deskhero allows VeggieWholesale to categorize customer queries based on their nature, such as product-related, delivery-related, or quality-related. This categorization helps in prioritizing the tickets and assigning them to the right team members, thereby improving the overall efficiency of the customer service process.
VeggieWholesale also uses the knowledge base feature of Deskhero to create a comprehensive database of common customer queries and their solutions. This database is continuously updated with new information from resolved tickets, making it a valuable resource for the customer service team.
By integrating Deskhero into their customer service operations, VeggieWholesale has been able to improve their response time, accuracy of responses, and overall customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the context of the customer query and generate appropriate responses.
How does Deskhero improve the search results?
Deskhero enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This helps in finding relevant information quickly and accurately.
How does Deskhero help in managing customer service tickets?
Deskhero provides features like custom fields and user groups to categorize and prioritize tickets. It also automates the response generation process using AI, thereby improving the efficiency of ticket management.
* This article provides an example of how a fictive company in the Wholesale of fruit and vegetables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
