FruitNMore Ltd. receives a large number of customer queries daily regarding the availability, quality, and delivery of their products. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero, they were able to automate ticket management and response generation. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature helps the customer support team to quickly find relevant information and resolve customer issues efficiently.
The custom fields feature of Deskhero allows FruitNMore to categorize customer queries based on their nature, such as product-related, delivery-related, or quality-related. This categorization helps in prioritizing the tickets and assigning them to the right team members, thereby improving the overall efficiency of the customer support process.
FruitNMore also uses the knowledge base feature of Deskhero to create a comprehensive database of common customer queries and their solutions. This database is continuously updated with new information from resolved tickets, making it a valuable resource for the customer support team.
By integrating Deskhero into their customer support operations, FruitNMore has been able to improve their response time, accuracy of responses, and overall customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the context of the customer query and generate appropriate responses.
How does Deskhero improve the search results?
Deskhero enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This helps in finding relevant information quickly and accurately.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like custom fields and user groups to categorize and prioritize tickets. It also automates the response generation process using AI, thereby improving the efficiency of ticket management.
* This article provides an example of how a fictive company in the Wholesale of fruit and vegetables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
