Grandeur Furnishings Ltd. prides itself on providing excellent customer service. However, as their customer base grew, so did the volume of customer inquiries. Managing these inquiries manually became increasingly challenging. With Deskhero, the company can now efficiently handle customer inquiries using the ticket management system and user groups.
The AI capabilities of Deskhero have been instrumental in improving the response times at Grandeur Furnishings. The AI suggests replies based on previous tickets, knowledge base articles, and uploaded files, enabling the customer support team to respond to inquiries quickly and accurately.
Grandeur Furnishings also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This has helped the company build a comprehensive knowledge base that is easily accessible to customers, reducing the number of repetitive inquiries.
The AI-powered comprehensive search bar has made it easier for the customer support team to find relevant information quickly. This has resulted in faster resolution times and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have helped Grandeur Furnishings enhance their customer experience, making them a preferred choice for customers.
How does Deskhero's AI improve response times?
Deskhero's AI suggests replies based on previous tickets, knowledge base articles, and uploaded files. This enables the customer support team to respond to inquiries quickly and accurately.
How does the AI-powered search bar help the customer support team?
The AI-powered search bar makes it easier for the customer support team to find relevant information quickly. This results in faster resolution times and improved customer satisfaction.
Can we use our own email domain with Deskhero?
Yes, Deskhero allows you to use your own custom email domain, helping you maintain a professional image while interacting with customers.
* This article provides an example of how a fictive company in the Wholesale of Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
