EcoWood Distributors receives numerous customer inquiries daily about their sustainable furniture products. Managing these inquiries manually was not only time-consuming but also contradicted their commitment to sustainability. With Deskhero, they can now manage tickets efficiently using the Kanban board and user groups, reducing paper usage and promoting digital transformation.
The AI capabilities of Deskhero have been a game-changer for EcoWood Distributors. The AI suggests replies based on previous tickets, knowledge base articles, and uploaded files, significantly reducing the time spent on responding to inquiries.
EcoWood Distributors also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This has helped the company build a comprehensive knowledge base that is easily accessible to customers, reducing the number of repetitive inquiries and further promoting digital transformation.
The AI-powered comprehensive search bar has made it easier for the customer support team to find relevant information quickly. This has resulted in faster resolution times and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have helped EcoWood Distributors optimize their helpdesk operations, aligning with their commitment to sustainability.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI suggests replies based on previous tickets, knowledge base articles, and uploaded files. This significantly reduces the time spent on responding to inquiries.
Can Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This helps in building a comprehensive knowledge base that is easily accessible to customers.
How does the AI-powered search bar improve resolution times?
The AI-powered search bar makes it easier for the customer support team to find relevant information quickly. This results in faster resolution times and improved customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
